ONYX Rewards App
A premier hotel loyalty program app offering booking discounts, upgrades, and partner perks.
The Challenge
- Points balances needed to stay accurate across bookings made through multiple channels
- Partner perks with airlines and car rental companies required real-time eligibility checks
- Personalized offers needed to reflect actual stay history, not generic tiering
- The redemption flow had to feel effortless during an active hotel stay
Our Solution
Unified points ledger
A central ledger service reconciles points earned across direct bookings, partner channels, and dining or spa spend in real time.
Partner eligibility engine
We built an eligibility service that checks partner perk rules live, so airline and car rental benefits display accurately per member.
Personalized offers
Offer targeting uses actual stay history and preferences rather than static tiers, surfacing perks members are likely to use.
Technologies
React Native, Node.js, PostgreSQL, Partner API Integrations, AWS
Overview
Overview
ONYX Rewards needed its loyalty program to feel effortless across bookings, discounts, upgrades, and a growing set of airline and car rental partnerships. Albos Technologies Pvt Ltd built the member-facing app and its points infrastructure.
The challenge
Points earned through direct bookings, partner channels, and on-property spend had lived in separate systems, making balances unreliable and partner perk eligibility hard to verify in real time.
Our approach
We built a unified points ledger that reconciles every earning source in real time, an eligibility engine that checks partner perk rules live, and a personalization layer that targets offers using actual stay history instead of static membership tiers.
Results
ONYX Rewards members now see accurate points balances instantly, partner-perk redemption roughly tripled after eligibility checks became reliable, and member satisfaction scores rose alongside the smoother, more personalized experience.
