Manychat App
A chat automation platform helping businesses engage customers across Instagram, WhatsApp, and Messenger.
The Challenge
- Businesses needed one inbox that could handle Instagram, WhatsApp, and Messenger conversations
- Automated FAQ responses had to feel personalized rather than robotic
- Targeted campaigns needed to respect each platform's messaging and rate limits
- Mobile users needed to manage live conversations on the go without missing leads
Our Solution
Unified inbox
A single mobile inbox aggregates Instagram, WhatsApp, and Messenger conversations, with unread counts and quick reply actions in one place.
AI-assisted responses
An NLP layer suggests and can auto-send FAQ responses based on message intent, personalized with contact and order context.
Compliant campaign delivery
Campaign sends are throttled and sequenced per platform's messaging rules, keeping targeted outreach compliant and deliverable.
Technologies
React Native, Node.js, NLP, Messaging Platform APIs, AWS
Overview
Overview
ManyChat needed businesses to be able to respond instantly to customers on Instagram, WhatsApp, and Messenger from a single mobile app, without losing leads while away from a desktop. Albos Technologies Pvt Ltd built the mobile companion app for on-the-go conversation management.
The challenge
Managing three messaging platforms separately meant slower responses and missed leads, and automated replies risked feeling generic if they ignored the context of each conversation.
Our approach
We built a unified inbox that pulls conversations from all three platforms into one mobile view, layered an NLP-assisted response system that personalizes FAQ replies using contact and order context, and added platform-aware throttling so campaign sends stay compliant with each channel's rules.
Results
Businesses using the app now respond to customers in under two minutes on average, automation resolves a majority of routine conversations without human intervention, and lead conversion rates rose meaningfully after the faster, more personalized responses shipped.
