HealthTech

MedConnect

A secure telehealth experience that scaled patient engagement while meeting HIPAA compliance requirements.

3x patient engagementkey outcome
20248 months11 engineersMedConnect Health
MedConnect — HealthTech case study
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The challenge

MedConnect needed to launch virtual care quickly after rapid growth in demand. Their MVP lacked role-based access controls, audit trails, and a cohesive patient mobile experience.

Our solution

We delivered a Next.js web portal, provider scheduling APIs in Python, and Azure-hosted infrastructure with encryption at rest and in transit. Consent flows, session timeouts, and audit logging were built to HIPAA-aligned patterns.

3x

Patient engagement

50K+

Active patients

<2 min

Avg. consult booking

99.9%

Uptime SLA

Next.jsPythonMongoDBAzure

Overview

MedConnect engaged Albos to transform a pilot telehealth tool into an enterprise-ready platform for clinics across India and the Middle East.

Key deliverables

  • Patient and provider portals with SSO
  • Appointment scheduling with timezone-aware calendars
  • Encrypted video session handoff to approved vendors
  • Admin analytics for clinic administrators

Compliance & security

Access is enforced through RBAC, PHI is segmented per tenant, and all sensitive actions emit structured audit events. Security reviews were conducted before each major release.

Impact

Patient repeat bookings tripled within two quarters, and support tickets related to login and scheduling dropped sharply after the redesigned onboarding flow shipped.

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